It was very yesteryear for companies to complete jobs manually. The onset of software solutions and numerous applications has made it easier for many companies, from big ones to small ones. Even small business owners are smart enough to use software to keep up with client needs and complete tasks quickly.
With regards to cleaning services, it's a must-have service for all companies. However, in today's landscape, several cleaning services have popped up that provide excellent service. Selecting one is a tough decision, especially if you're unaware of what exactly your company needs. Therefore, this guide is here to help small business owners make an informed choice when selecting one.
3 Factors to consider when selecting cleaning service software
1. Your company's needs
Before outsourcing cleaning to a company, you must be aware of what exactly your company needs. The list can contain information about pricing, customer rating, quality of service, and more. It's based on these that you will be able to figure out which software to select.
When going into the details of the list, the following information must be crystal clear to you about the software:
Quality of customer service
The service industry is highly dependent on customer feedback and service to earn a name in the highly competitive market. Any software you choose must have a good reputation among its customers and also cater to their needs immediately. Check what the callback time or service time on the software is.
Furthermore, the software must be scalable, considering that customer needs and technologies keep evolving. It must have a simple and stress-free database that customers can use without worrying or feeling anxious. It all comes down to this, the cleaning service software you choose must have customer service as its #1 priority.
Experience and reputation
The second point on your list of needs is the software must have enough experience in the cleaning industry. Go deep in your research on the software's background. Check the number of years it has been operational and has delivered all of its services. The history of the software is important as it signifies its understanding of cleaning services.
More often than not, people who present the software to you will use hyperbole to magnify the reputation of the software. Some may claim high about their customer base and some may not answer your queries directly. In such cases, you need to go above and beyond to either make a deal with the company or decline it. A pro tip is that when you see a software's pricing as too good to be true, then know that it's a sign for you to research thoroughly on the software's and the company's history.
Price and pricing options
Price is the deciding factor that influences your choice of cleaning service software. You must also consider the availability of billing options. Few companies provide dynamic pricing based on the services you choose and some may have fixed pricing. Also, look for companies that charge you more only when your business grows. Consider all payment options you have before choosing the cleaning service software.
2. Schedule interviews
You cannot trust the website or someone's recommendation when choosing cleaning service software. Schedule interviews with the company and have a test run to see how well the software performs. Have regular interactions with the partner so that all your queries will be practically answered.
Sometimes, inefficient customer representatives may show up for interviews. Similarly, something may seem amiss in conversations with the partners. It's preferable to have the company over for 2-3 more times so that their behavior, information, and software can be properly examined.
3. The worthiness of the software
Many times, companies go overboard with their expenses on certain software. The preventive method to apply here is that your company must get proper ROI from the software because it's similar to a financial investment.
Some factors to apply to understand the value of the software are:
- Is the software costing me more than its value?
- Is it saving time on most processes and offering rich features?
- Is the pricing and quality fair in comparison to other software offering the same services at a lesser rate?
Making the right call
Cleaning service software is a must for companies as it saves time and energy, which you can rather use on the focus areas of your business. Thus, you need to spend enough time understanding your company's needs and how the software is meeting those. Since all services are digital, there has been no better time for your company to leverage its growth with the help of good cleaning service software.
