When it comes to such a thing as twisting insurance, in this
area, there are many manipulations and methods of abuse that distinguish
unscrupulous insurance agents from honest ones. Consider twisting insurance
definition. We are talking about such behavior of an insurance agent when he
encourages a potential client to refuse an already purchased insurance policy
from another company. Defining an agent's actions as twisting and churning
requires that they contain untruths and manipulations. In this case, this act
will be considered a type of fraud. But in order to understand this issue in
more detail, it is worth considering it in detail.
Twisting and churning insurance: characteristic features
When an unscrupulous insurance agent uses this method of
interaction with a client, he uses the following manipulative techniques:
- He interprets a person's policy as unprofitable and
inexpedient. Thus, the agent is trying to sow doubt that the person did the
right thing by buying it. Otherwise, he would not become a potential client,
and here lies the main manipulation. The agent offers the interlocutor what he
already has and what he was not going to buy.
- The benefits of the proposed policy are exaggerated. In
fact, the client receives an insurance product of the same quality as he
already has. The proposed policy may even be less profitable, but the agent
artificially exaggerates its advantages.
Thus, the twisting insurance term already speaks for itself.
This is not an about fair competition or trying to convince the client based on
real facts. The juggling of facts makes a person acquire a product he does not
How to define twisting in insurance: what it is not
For an act to fall under the term described above, there
must be a fact of manipulation and the imposition of an insurance policy on a
person that he already has from another company. That is, if an agent conducts
a fair comparison of two policies until the client has bought one, this will
not fall under the definition of twisting in insurance.
Therefore, the issue is not the actual comparison of the two
1. the comparison is made based on unreliable and one-sided
2. they try to impose a new policy on a potential client
when he already has another policy that meets his needs.
Such signs should be a guide when we are looking for an
answer to the question â€œwhat does twisting mean in insurance?â€
Why is it important to understand this terminology?
The accuracy of interpretations is of fundamental importance
when we talk about a crime. And this act in most US states qualifies as a type
of fraud. There are both law enforcement officers and honest insurance agents
involved in this activity. Such scrupulousness is natural and justified.
If the problem had not been settled in the legal field, then
two groups of people would have suffered massively from it at once. The first
group is customers fooled into selling an unwanted insurance product. And here,
the problem is much deeper than it might seem at first glance. Usually, we are
talking about life and health insurance policies. Accordingly, in order to
dissuade a person from using the policy that he had previously consciously
chosen, the agent begins to put pressure on painful triggers. For most of us,
the topics of life, death, and health are covered with a certain anxiety since
we are talking about fragile and significant things. Therefore, answering the
question â€œwhat is twisting in insurance terms?â€ psychologically, they call it
The second group of subjects that suffer from this
phenomenon are insurance companies that work in good faith and do not go beyond
the legal framework. It turns out that they cannot counter dishonest insurance
agents with an identical method of counteraction since they consider it
unacceptable for themselves. But it is their policies that customers refuse if insurance
churning and twisting worked. Honest business suffers as well as the deceived
client in this case.
How to counteract the problem
When we have already figured out what is twisting in insurance, it is also worth understanding how you can
respond to these phenomena. If we know about such a case or they tried to
impose such a policy on us, you can contact the police since we are talking
about fraud. There is also the National Association of Insurance Commissioners.
The association consists of different departments, including the legal one.
Therefore, there are specialists who can provide a proper response to the
activities of an unscrupulous insurance agent.
Every industry needs to operate with integrity, whether it's
insurance, call tracking for healthcare providers, or real estate brokerage. Therefore,
cases of violation of the law should not be ignored. Otherwise, another person
who has less knowledge or less developed critical thinking may become a victim
of such fraudulent activity. As a result, he will refuse an insurance product
that suits him and spend money on a policy with exaggerated benefits.
Summing up, it is worth dwelling on the following theses:
1. twisting and churning is a crime, not an attempt at
2. such fraudulent activity includes manipulation, providing
false information, and imposing on the client what he does not need;
3. to understand what is such an activity, you need to
protect yourself and your loved ones;
4. it is worth reporting to the authorized bodies if you
have become a witness or a victim of this crime;
5. twisting and churning affect both clients and conscientious
companies that are prevented from working.
Legal awareness of people is the best counteraction to
insurance fraud. Take care of yourself, and do not trust insurance agents whose
arguments are suspicious.