Businesses need to talk quickly between different groups,
places, customers, and partners. Tools like Slack and Microsoft Teams, which
work online, are well-liked. However, in some industries where keeping
information safe is very important, these tools don't have all the features
needed to protect data.
So, your business might think about switching from a
SaaS-based chat tool to on-premise software. But is it a good idea?
Let's explore 8 reasons why having an on prem solution can be a better choice
1. Increased control over your data security
A report found that
40% of organizations have had their data compromised in the cloud, and most
don't encode half of their data stored there. This shows that many companies aren't
completely mindful of the dangers to their data security.
Using instant messaging application services in the cloud
makes your business more open to attacks because your data is online. Even
though big companies like Microsoft and Slack have more money to spend on
security, they're also prime targets for hackers.
Using messaging solutions within your company's premises
offers better security and protection against disasters than cloud services.
For example, you can add extra firewall security when your network is on-site.
You have more control over how data moves between systems and who can access
it.
2. Fewer compliance worries
Using SaaS solutions can make it harder to follow data rules
like HIPAA. This is because there's no official HIPAA certification, so you're
just hoping your provider is secure enough. To be safe with cloud services, you
usually need extra checks, regular risk evaluations, and security steps like
2-factor authentication.
For EU businesses, following GDPR rules is crucial. Many
cloud services follow these rules, but EU businesses must make sure their
providers meet the correct standards. For instance, data servers must be in the
EU or a GDPR-friendly country—servers in the USA won't meet GDPR.
With on prem hosting, you control where and how your data is
kept. This can make it easier to follow rules, possibly reducing the risk of
breaking them.
3. Flexibility Amplified: Tailored Deployment and Customization
On-site messaging systems for businesses provide more
control than cloud-based alternatives, regardless of your operating system, be
it iOS, Android, Linux, or others. Cloud applications do not have the similar
type of customization available as on premise solutions.
Furthermore, on-site installation allows you to select and
set up your required data infrastructure. Although this may involve higher
initial expenses, it offers enhanced control over features, workflows, and
security measures.
4. Full ownership of your firm’s data
When you employ a SaaS system, you provide your firm’s data
to another organization. This means you rely on their staff, security, and the
laws they follow.
Even though most companies are reliable, not having control
can be risky. Just one bad employee or hacker at companies like Slack or
Microsoft could access your data.
According to Slack's own FAQ, they might give your data to
the police in some cases. While you'll follow the law, you should consider who
you trust more with your data: your team or another company. With on premise
infrastructure, no one else decides where your data is stored or where it goes.
5. Better cost savings over the time (potentially)
It's true that setting up communication systems on-site can
cost more initially. But over time, paying for cloud subscriptions can add up
and cost businesses more.
Businesses usually think long-term. Is it more competent to
pay more upfront to avoid ongoing subscription fees? If it is, on-site
messaging systems could be a good choice instead of using platforms like Slack
or Microsoft Teams. Although there might be some maintenance costs, they could
still be cheaper than paying for subscriptions.
However, the right alternative relies on aspects such as -
- How big your business is
- How fast it's growing
- What tech do you need
- How long you'll use the system
It's important to do your research thoroughly. For
industries like healthcare, you might also need to buy extra security measures
to make subscription services work for you.
6. Enhanced Downtime Prevention and Planning Capabilities
When a cloud-based app stops working because of regular
maintenance or server problems, you can't do anything about it. Even though
SaaS companies try their best to prevent this, they can't guarantee the app
will always be available. Even big companies like Salesforce had problems in
2021, which affected their customers for a few hours.
With on-premise instant messaging websites, you control your
communication system internally. You can reduce your system's downtime with
good planning and IT support. Sometimes, this means doing maintenance on
weekends for some companies. For some, it might entail interim solutions or
transitioning to a backup server. Whatever the solution, planning for downtime
helps avoid problems.
Also, if your internet connection fails, hosting things on-premise
lets you still access files, messages, and communication tools.
7. Faster support from an in-house team
Some companies that offer SaaS give good support when you
need it, but others might not be as dependable. If you're using a popular SaaS
tool and run into issues, you might have to wait a long time to get help
because many others are also asking for assistance. Plus, certain SaaS
providers might make you pay extra for better support.
This is where investing on premise chat server systems can prove beneficial. If you have a team of
tech experts or a reliable partner, you don't have to depend on support from
someone you don't know. Also, your in-house tech support team will know how
your specific messaging system works. This often means they can fix problems
more quickly or effectively.
8. Engaging Potential Partners and Customers
It's crucial to consider how your messaging technology
affects your company and other important groups involved. Your company's
partners and customers might have systems and information requiring protection.
Showing you prioritize security, privacy, and quick
communication can help you attract and keep valuable partners for your
business. Especially in fields such as government and healthcare, potential
partners and clients might insist on certain security standards before they
agree to work with you.
Conclusion
A remote enterprise messaging system will become
increasingly important and valuable. However, the best messaging software for
you will vary depending on your situation. While a messaging solution may be
favored by other companies, it may not be the optimal choice for yours.
Apps like Slack and other cloud messaging platforms are easy
to set up and use. However, they may introduce more security vulnerabilities
and expenses to your organization. This limits your flexibility in the long
run.
Opting for on premises solutions gives you more control and
durability, which are crucial in today's communication environment.
